FAQ

After registration you will get the full access to the extended functional features of the kgjp.store system. This service includes: 1. Access to the My Profile of the system 2. Contacting your Personal manager-consultant 3. Access to the detailed information about the cars being sold, already sold out or will be sold in the near future, auto parts, special vehicles, etc. In your My Profile you will be able to: 1. Control your purchases and cash balance; 2. Receive necessary documents and photos; 3. Send feedback, etc.

Depending on the volume of the Client's purchase, should the Company consider that there is a need to provide some documents, the Client is obliged to provide: 1. Copy of passport 2. A copy of the registration certificate of an individual engaged in entrepreneurial activity, or a patent or other document confirming the above activity.

After getting acquainted with the terms and conditions of our Company and making a deposit, our managers will help you to find the necessary vehicle within a special auction system, and will assist you during the whole purchase process, providing all the necessary information. Each auction sheet provides information about the condition of the vehicle, information about the history of the vehicle, its equipments, exterior and interior condition, condition of the engine, transmission, all mechanical parts, etc. Auction Information: 1.Usually all auctions start from 9:00 am Japanese time. 　 2. Once your bid is accepted by the auction, the bid cannot be deleted or changed. 3. In case your bid is successful, an Invoice will be sent to your My Profile within two working days

Your deposit is a confirmation of your intentions to purchase a car, a guarantee that after the purchase the Customer will not disappear without paying for the purchased car. The deposit is refundable and is equal to USD 1000. It cannot be used to pay for any products but car. The deposit will be refunded to the Customer upon cancellation of the agreement with the Company, provided that the Customer has no outstanding debts to the Company at the time of cancellation. No deposit is due on the purchase of any product from the Catalog section. Payment by bank transfer to the Company's account is considered as confirmation of the purchase of goods from this section.

An invoice is a document for payment of products or a document accompanying a product. The invoice is issued by the Company at the time of purchase. It usually contains: • Company Data • Customer Data • Description of Product (Vin code, price of products, costs*) • Total cost Information on shipment of Products. *Full value of the car = Price of the car at the auction (or car park) + Taxes + Auction / Dealer fee + Ground shipping cost + all other overheads.

Once the invoice has been issued, it can be downloaded from the following section: "Login"→"My Profile"→"Purchase History"→ Click on the invoice number of the purchased vehicle.

The payment deadline is within two working days. If payment is not received within two working days, the purchase contract will be cancelled and the customer will be charged a cancellation fee of 10,000 yen. If payment is not received within two working days, the sales contract will be cancelled and the customer will be charged a cancellation fee.

Upon receipt of full payment for the vehicle (including all overheads and company commission), the container with the vehicle shall be handed over to the transport company, which shall transport the vehicle to its destination. Costs for ground transporting to the place of the container packing, costs for packing the Item into the container, costs for transporting the container to the port of exporting and further to the point of destination shall be charged with the Buyer. Shipment of the Item shall be made strictly on the basis of the invoice. Delivery Term CPT ("Carriage Paid To" named place of destination) means that the Seller shall be considered to have fulfilled his delivery obligations when he has handed over the Item released under the export customs regime to his carrier for carriage to the place of destination.

The company is fully responsible for the Customs issues when exporting the Item. When importing the Item into your country, the Buyer is strictly responsible so on.

When exporting whole cars, the Company prepares the following documents: 1. Export Certificate 2. Original Invoice 3. Bill of Lading (B/L) (Bill of Lading (strictly appointed by the Buyer)). NOTICE: All issues related to importing the vehicle into your country are strictly the responsibility of the Buyer.

Processing of complaints on the Item is carried out within 5-7 days from the date of purchase at auctions, or within 7 days from the date of purchase from the "Catalog". For more detailed information please contact our managers

If you have not found the answer to your question, please contact our managers via WhatsApp or email